Privacy Policy
Your privacy is fundamental to our mission. Learn how we protect, process, and respect your personal data in our software development services.
Table of Contents
Introduction
NavioX Solutions Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring transparent data practices in all our software development services.
This Privacy Policy explains how we collect, use, process, and protect your personal information when you:
- Visit our website or use our digital services
- Engage with our software development, web development, or consulting services
- Communicate with us through various channels
- Participate in our development projects or collaborative platforms
We comply with global data protection regulations including GDPR (EU), CCPA (California), PIPEDA (Canada), and other applicable privacy laws to ensure your personal data receives the highest level of protection.
Information We Collect
Personal Information You Provide
- Contact Information: Name, email address, phone number, company name, job title
- Business Information: Company details, project requirements, technical specifications
- Communication Data: Messages, feedback, support requests, meeting notes
- Project Data: Requirements documents, technical specifications, collaboration materials
- Account Information: Username, password, preferences, profile information
- Payment Information: Billing address, payment method details (processed securely by third parties)
Automatically Collected Information
- Technical Data: IP address, browser type, device information, operating system
- Usage Analytics: Pages visited, time spent, interaction patterns, feature usage
- Performance Data: Application performance metrics, error logs, response times
- Cookies & Tracking: Session data, preferences, authentication tokens
- Communication Metadata: Email delivery status, open rates, click-through rates
Professional & Development Data
- Development Requirements: Technical specifications, architecture preferences, technology stack choices
- Collaboration Data: Version control interactions, code review comments, project management data
- Integration Information: API usage patterns, third-party service connections, system configurations
- Performance Metrics: Application usage statistics, performance benchmarks, optimization data
How We Use Your Information
Service Delivery & Support
- Develop and deliver custom software solutions
- Provide technical support and maintenance
- Manage project timelines and deliverables
- Facilitate communication and collaboration
- Process payments and manage billing
Quality & Improvement
- Monitor and improve service quality
- Analyze usage patterns for optimization
- Develop new features and capabilities
- Conduct security assessments and audits
- Gather feedback for service enhancement
Communication & Marketing
- Send project updates and notifications
- Share industry insights and best practices
- Provide technical newsletters and resources
- Inform about new services and capabilities
- Conduct customer satisfaction surveys
Legal & Compliance
- Comply with legal and regulatory requirements
- Protect intellectual property rights
- Prevent fraud and security threats
- Respond to legal requests and investigations
- Maintain accurate business records
Legal Basis: We process your data based on legitimate business interests, contractual necessity, legal compliance, and your explicit consent where required by applicable law.
Information Sharing & Disclosure
When We Share Information
✅ We Share With:
- Trusted service providers and subcontractors
- Cloud hosting and infrastructure partners
- Payment processors and financial institutions
- Legal advisors and compliance consultants
- Authorized third parties with your consent
❌ We Never Share For:
- Commercial sale or rental of personal data
- Unauthorized marketing purposes
- Data broker or aggregation services
- Unrelated business ventures
- Competitive intelligence gathering
Our Key Partners
Infrastructure Partners
- • AWS (Cloud hosting)
- • Cloudflare (CDN & Security)
- • MongoDB Atlas (Database)
Communication Tools
- • Google Workspace (Email)
- • Slack (Team communication)
- • Zoom (Video conferencing)
Analytics & Marketing
- • Google Analytics (Website analytics)
- • Mailchimp (Email marketing)
- • HubSpot (CRM)
Data Security & Protection
Technical Safeguards
- End-to-end encryption for data in transit and at rest
- Multi-factor authentication (MFA) for all accounts
- Regular security audits and penetration testing
- Automated threat detection and monitoring
- Secure coding practices and code reviews
- Regular security patches and updates
Organizational Measures
- Comprehensive data protection training for staff
- Strict access controls and need-to-know policies
- Regular compliance assessments and audits
- Incident response and breach notification procedures
- Data protection impact assessments (DPIAs)
- Third-party vendor security evaluations
Data Breach Response
In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by applicable regulations. We maintain comprehensive incident response procedures to minimize impact and prevent future occurrences.
Your Rights & Controls
Access
Request access to your personal data and information about how we process it
Rectification
Request correction of inaccurate or incomplete personal data
Erasure
Request deletion of your personal data under certain circumstances
Portability
Receive your data in a structured, machine-readable format
Restriction
Request restriction of processing under certain conditions
Objection
Object to processing based on legitimate interests or for marketing
How to Exercise Your Rights
Contact Methods:
- • Email: privacy@navioxbd.com
- • Contact form: /contact
- • Mail: NavioX Solutions Inc., Dhaka, Bangladesh
Response Timeline:
- • Initial response: Within 48 hours
- • Full response: Within 30 days
- • Complex requests: Up to 90 days with notification
International Data Transfers
As a global software development company, we may transfer your personal data to countries outside your region. We ensure all international transfers comply with applicable data protection laws through appropriate safeguards.
EU to Third Countries
- • Standard Contractual Clauses (SCCs)
- • Adequacy decisions where available
- • Additional safeguards for high-risk transfers
- • Transfer impact assessments
Cross-Border Processing
- • Secure cloud infrastructure
- • Data residency options
- • Encryption during transmission
- • Regular compliance monitoring
Regional Compliance
- • GDPR (European Union)
- • CCPA (California, USA)
- • PIPEDA (Canada)
- • Local data protection laws
Data Retention Periods
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Project & Client Data | Duration of contract + 7 years | Legal compliance, warranty obligations |
| Communication Records | 3 years after last contact | Business records, dispute resolution |
| Marketing Data | Until consent withdrawn | Consent-based processing |
| Technical Logs | 12 months | Security monitoring, system optimization |
| Financial Records | 7 years | Tax law compliance |
Automatic Deletion: We implement automated deletion procedures to ensure data is removed when retention periods expire, unless there are legal obligations requiring longer retention.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.
Essential Cookies
Required for basic website functionality
- • Authentication and session management
- • Security and fraud prevention
- • Load balancing and performance
- • User preference storage
Analytics Cookies
Help us understand website usage
- • Google Analytics (anonymized)
- • Performance monitoring
- • User behavior analysis
- • Conversion tracking
Cookie Management
You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect website functionality.
View detailed Cookie Policy →Third-Party Services & Integrations
Our software development services may integrate with various third-party platforms and tools. Each integration is governed by the respective third party's privacy policy in addition to our own.
Development Tools
- • GitHub
- • GitLab
- • Bitbucket
- • Jira
- • Confluence
Cloud Platforms
- • AWS
- • Google Cloud
- • Azure
- • Heroku
- • Netlify
Communication
- • Slack
- • Discord
- • Zoom
- • Microsoft Teams
Analytics
- • Google Analytics
- • Mixpanel
- • Hotjar
- • LogRocket
Integration Privacy: When using third-party integrations, data sharing is limited to what's necessary for functionality. We encourage reviewing the privacy policies of integrated services.
Policy Updates & Changes
How We Notify You
- Email notification for material changes
- Website banner for significant updates
- 30-day notice period for major changes
Version History
- Current VersionDecember 15, 2024
- Previous UpdateJune 15, 2024
- Initial PublicationJanuary 10, 2024
Contact Information
Privacy Officer
General Support
Regulatory Information
NavioX Solutions Inc. is committed to compliance with global data protection regulations. We regularly review our practices to ensure adherence to evolving privacy standards.
Need Legal Assistance?
Our legal team is here to help with any questions about our policies or your rights. We're committed to transparency and protecting your interests.